Not being pressured with so many documents. I felt that no one cared that I just got off from work and I was tired. It was I need you to sign this , bring this, pay this. It didn’t feel like I was important or my health. I ‘d actually recommend changing the thirty day guaranty. That’s to much pressure on your client and yourselves. To have a great experience. Not to say it can’t be done. But have a great experience no.